tag:statuspage.eposnowhq.com,2005:/historyEpos Now Status - Incident History2024-03-29T05:23:38+00:00Epos Nowtag:statuspage.eposnowhq.com,2005:Incident/192500522023-11-30T14:04:04+00:002023-11-30T14:04:04+00:00Cloud Sync<p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>14:04</var> GMT</small><br><strong>Resolved</strong> - All systems are back to normal and operational.</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>13:43</var> GMT</small><br><strong>Monitoring</strong> - Our engineering team has deployed a fix and will continue to monitor performance going forwards.</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>13:28</var> GMT</small><br><strong>Identified</strong> - We are currently experiencing an issue affecting our Cloud Sync functionality. Our engineering team is aware of this and they are working on resolving it as soon as possible. We apologise for any inconvenience caused at this time.</p>tag:statuspage.eposnowhq.com,2005:Incident/192112982023-11-24T17:11:50+00:002023-11-24T17:11:50+00:00Runtime Error<p><small>Nov <var data-var='date'>24</var>, <var data-var='time'>17:11</var> GMT</small><br><strong>Resolved</strong> - Our team has successfully resolved the issue and all services are operational.<br /><br /><br />For additional support please visit support.eposnow.com/s/livechat</p><p><small>Nov <var data-var='date'>24</var>, <var data-var='time'>16:33</var> GMT</small><br><strong>Monitoring</strong> - A fix has been implemented and our team is now monitoring the impacted database instance. <br /><br />Some degraded performance may be experienced over the next hour. <br /><br />For additional support please visit support.eposnow.com/s/livechat</p><p><small>Nov <var data-var='date'>24</var>, <var data-var='time'>16:29</var> GMT</small><br><strong>Investigating</strong> - We are currently investigating a Runtime Error impacting a small % of our customers. <br /><br />Our team is working alongside our database partner to resolve the issue and minimise impact. <br />Further information will be shared once the root cause has been identified. <br /><br />For additional support please visit support.eposnow.com/s/livechat</p>tag:statuspage.eposnowhq.com,2005:Incident/192006592023-11-23T16:42:36+00:002023-11-23T16:42:36+00:00Till App Loading Error<p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>16:42</var> GMT</small><br><strong>Resolved</strong> - All services are now operational, we will continue to monitor for any changes. <br /><br />For more support please visit support.eposnow.com/s/livechat</p><p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>14:31</var> GMT</small><br><strong>Monitoring</strong> - Our team have applied a fix, restoring performance to Epos Now Front Till. You may experience slower than usual Cloud Sync while our Database stabilizes again. <br /><br />Back Office reporting is temporary disabled. <br /><br />For further information or support, please visit: support.eposnow.com/s/livechat</p><p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>13:27</var> GMT</small><br><strong>Identified</strong> - We continue to see degraded performance and partial outage across some users. <br /><br />Our team is once again working on resolving the issue along with our database partner as soon as possible. <br /><br />For more support please visit support.eposnow.com/s/livechat</p><p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>12:10</var> GMT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>12:08</var> GMT</small><br><strong>Monitoring</strong> - Our team & Database partner have successfully resolved the issue impacting this incident. <br /><br />We will continue to closely monitor the situation and will update accordingly if anything changes. <br /><br />For further information or support, please visit: support.eposnow.com/s/livechat</p><p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>10:47</var> GMT</small><br><strong>Identified</strong> - Currently we are seeing errors for 20-30% of our users. We are waiting on our Database partner to resolve the issues with the database.<br /><br />As soon as ETA's are available we will update here. <br /><br />Please do not attempt factory resets on the till devices as some information may be lost until the till has performed a successful Cloud Sync. <br /><br />For more support please visit support.eposnow.com/s/livechat</p><p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>08:01</var> GMT</small><br><strong>Investigating</strong> - We are aware of an issue affecting one of our databases which is causing errors when loading the till front. Our engineering team are currently working with our database partners on identifying a fix.</p>tag:statuspage.eposnowhq.com,2005:Incident/191517482023-11-17T17:16:20+00:002023-11-17T17:16:20+00:00Reduced UK Phone Line Support<p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>17:16</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>15:11</var> GMT</small><br><strong>Identified</strong> - We are aware of issues for our UK customers connecting to our contact centre via telephone, our partner is working on deploying a fix. Please visit our support centre to access our live chat service to be connected to an agent immediately.</p>tag:statuspage.eposnowhq.com,2005:Incident/189973322023-11-02T08:30:12+00:002023-11-02T08:30:12+00:00Epos Now 2.132 Software Upgrade<p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>08:30</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>07:30</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>07:18</var> GMT</small><br><strong>Scheduled</strong> - We are pleased to announce that we will be rolling out the 2.132 Software Update on Thursday the 2nd of October 2023 between 07:30 - 08:30 GMT/UTC. We are not anticipating any downtime while the update rolls out. Following the update the release notes can be found at https://www.eposnow.com/uk/release-notes/</p>tag:statuspage.eposnowhq.com,2005:Incident/189897422023-11-01T14:23:38+00:002023-11-01T14:23:38+00:00Epos Now Back Office - Degraded Performance<p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>14:23</var> GMT</small><br><strong>Resolved</strong> - Back Office performance is back to normal</p><p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>14:09</var> GMT</small><br><strong>Investigating</strong> - We have identified an issue resulting in degraded performance for a subset of back office users.<br /><br />Our engineering team has been engaged and is actively working on resolving this issue.<br /><br />Please reach out via support.eposnow.com if you have any questions.</p>tag:statuspage.eposnowhq.com,2005:Incident/189104142023-10-24T10:24:14+01:002023-10-24T10:24:14+01:00Epos Now Payments - Degraded Performance<p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>10:24</var> BST</small><br><strong>Resolved</strong> - We can confirm that the root cause of the issue affecting in-person payment transactions has been resolved.<br /><br />We will continue monitoring and provide a new update if required.</p><p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>10:22</var> BST</small><br><strong>Investigating</strong> - We have identified an issue resulting in degraded performance for a subset of in-person payment transactions.<br /><br />Our engineering team has been engaged and is actively working on resolving this issue.<br /><br />Please reach out via support.eposnow.com if you have any questions.</p>tag:statuspage.eposnowhq.com,2005:Incident/188277252023-10-18T08:30:10+01:002023-10-18T08:30:10+01:00Epos Now 2.131 Software Upgrade<p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>08:30</var> BST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>07:30</var> BST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>15:49</var> BST</small><br><strong>Scheduled</strong> - We are pleased to announce that we will be rolling out the 2.131 Software Update on Wednesday the 18th of October 2023 between 07:30 - 08:30 BST / 06:30 - 07:30 UTC. We are not anticipating any downtime while the update rolls out. Following the update the release notes can be found at https://www.eposnow.com/uk/release-notes/</p>tag:statuspage.eposnowhq.com,2005:Incident/184046302023-09-06T08:31:39+01:002023-09-06T08:31:39+01:00Epos Now 2.129 Software Upgrade<p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>08:31</var> BST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>07:30</var> BST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>07:29</var> BST</small><br><strong>Scheduled</strong> - We are pleased to announce that we will be rolling out the 2.129 Software Update on Wednesday the 6th of September 2023 between 07:30 - 08:30 BST / 06:30 - 07:30 UTC. We are not anticipating any downtime while the update rolls out. Following the update the release notes can be found at https://www.eposnow.com/uk/release-notes/</p>tag:statuspage.eposnowhq.com,2005:Incident/182219022023-08-23T08:30:06+01:002023-08-23T08:30:06+01:00Epos Now 2.128 Software Upgrade<p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>08:30</var> BST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>07:30</var> BST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>22</var>, <var data-var='time'>15:37</var> BST</small><br><strong>Scheduled</strong> - We are pleased to announce that we will be rolling out the 2.128 Software Update on Wednesday the 23rd of August 2023 between 07:30 - 08:30 BST / 06:30 - 07:30 UTC. We are not anticipating any downtime while the update rolls out. Following the update the release notes can be found at https://www.eposnow.com/uk/release-notes/</p>tag:statuspage.eposnowhq.com,2005:Incident/180823342023-08-08T09:00:18+01:002023-08-08T09:00:18+01:00Epos Now 2.127 Software Upgrade<p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>09:00</var> BST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>08:00</var> BST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>07:46</var> BST</small><br><strong>Scheduled</strong> - We are pleased to announce that we will be rolling out the 2.127 Software Update on Tuesday the 8th of August 2023 between 08:00 - 08:30 BST / 07:00 - 07:30 UTC. We are not anticipating any downtime while the update rolls out. Following the update the release notes can be found at https://www.eposnow.com/uk/release-notes/</p>tag:statuspage.eposnowhq.com,2005:Incident/179549242023-07-25T14:00:55+01:002023-07-25T14:00:55+01:00Till App Loading<p><small>Jul <var data-var='date'>25</var>, <var data-var='time'>14:00</var> BST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>25</var>, <var data-var='time'>13:33</var> BST</small><br><strong>Monitoring</strong> - We have identified an issue with Cloud Sync and Till App loading, we have implemented a fix and are monitoring the results.</p>tag:statuspage.eposnowhq.com,2005:Incident/179466552023-07-25T08:32:13+01:002023-07-25T08:32:13+01:00Epos Now 2.126 Software Upgrade<p><small>Jul <var data-var='date'>25</var>, <var data-var='time'>08:32</var> BST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>25</var>, <var data-var='time'>07:30</var> BST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>24</var>, <var data-var='time'>16:35</var> BST</small><br><strong>Scheduled</strong> - We are pleased to announce that we will be rolling out the 2.126 Software Update on Tuesday the 25th of July 2023 between 07:30 - 08:30 BST / 06:30 - 07:30 UTC. We are not anticipating any downtime while the update rolls out. Following the update the release notes can be found at https://www.eposnow.com/uk/release-notes/</p>tag:statuspage.eposnowhq.com,2005:Incident/178238442023-07-12T08:31:32+01:002023-07-12T08:31:32+01:00Epos Now 2.125 Software Upgrade<p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>08:31</var> BST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>07:30</var> BST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>11</var>, <var data-var='time'>13:48</var> BST</small><br><strong>Scheduled</strong> - We are pleased to announce that we will be rolling out the 2.125 Software Update on Wednesday the 12th of July 2023 between 07:30 - 08:30 BST / 06:30 - 07:30 UTC. We are not anticipating any downtime while the update rolls out. Following the update the release notes can be found at https://www.eposnow.com/uk/release-notes/</p>tag:statuspage.eposnowhq.com,2005:Incident/176656152023-06-26T08:30:09+01:002023-06-26T08:30:09+01:00Epos Now 2.124 Software Upgrade<p><small>Jun <var data-var='date'>26</var>, <var data-var='time'>08:30</var> BST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>26</var>, <var data-var='time'>07:30</var> BST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>23</var>, <var data-var='time'>17:24</var> BST</small><br><strong>Scheduled</strong> - We are pleased to announce that we will be rolling out the 2.124 Software Update on Monday the 26th of June 2023 between 07:30 - 08:30 BST / 06:30 - 07:30 UTC. We are not anticipating any downtime while the update rolls out. Following the update the release notes can be found at https://www.eposnow.com/uk/release-notes/</p>tag:statuspage.eposnowhq.com,2005:Incident/173488422023-05-24T08:40:25+01:002023-05-24T08:40:25+01:00Epos Now 2.122 Software Upgrade<p><small>May <var data-var='date'>24</var>, <var data-var='time'>08:40</var> BST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>24</var>, <var data-var='time'>07:41</var> BST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>24</var>, <var data-var='time'>07:39</var> BST</small><br><strong>Scheduled</strong> - We are pleased to announce that we will be rolling out the 2.122 Software Update on Wednesday the 24th of May 2023 between 07:40 - 08:40 BST / 06:40 - 07:40 UTC. We are not anticipating any downtime while the update rolls out. Following the update the release notes can be found at https://www.eposnow.com/uk/release-notes/</p>tag:statuspage.eposnowhq.com,2005:Incident/171906882023-05-09T11:51:03+01:002023-05-09T11:51:03+01:00Till App Loading<p><small>May <var data-var='date'> 9</var>, <var data-var='time'>11:51</var> BST</small><br><strong>Resolved</strong> - This incident has now been resolved.</p><p><small>May <var data-var='date'> 9</var>, <var data-var='time'>10:08</var> BST</small><br><strong>Identified</strong> - We are currently aware of an issue with the loading of the Till App, our engineering team is working on a fix.</p>tag:statuspage.eposnowhq.com,2005:Incident/171207632023-05-03T08:33:28+01:002023-05-03T08:33:28+01:00Epos Now 2.121 Software Upgrade<p><small>May <var data-var='date'> 3</var>, <var data-var='time'>08:33</var> BST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'> 3</var>, <var data-var='time'>07:30</var> BST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'> 2</var>, <var data-var='time'>15:10</var> BST</small><br><strong>Scheduled</strong> - We are pleased to announce that we will be rolling out the 2.121 Software Update on Wednesday the 3rd of May 2023 between 07:30 - 08:30 BST / 06:30 - 07:30 UTC. We are not anticipating any downtime while the update rolls out. Following the update the release notes can be found at https://www.eposnow.com/uk/release-notes/</p>tag:statuspage.eposnowhq.com,2005:Incident/167376302023-04-04T08:30:18+01:002023-04-04T08:30:18+01:00Epos Now 2.119 Software Upgrade<p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>08:30</var> BST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>07:30</var> BST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'> 3</var>, <var data-var='time'>15:17</var> BST</small><br><strong>Scheduled</strong> - We are pleased to announce that we will be rolling out the 2.119 Software Update on Tuesday the 4th of April 2023 between 07:30 - 08:30 BST / 06:30 - 07:30 UTC. We are not anticipating any downtime while the update rolls out. Following the update the release notes can be found at https://www.eposnow.com/uk/release-notes/</p>tag:statuspage.eposnowhq.com,2005:Incident/165333182023-03-16T21:35:04+00:002023-03-16T21:35:05+00:00Payment gateway provider is experiencing technical issues<p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>21:35</var> GMT</small><br><strong>Resolved</strong> - We have confirmation from our payment gateway partner that the incident is now resolved.</p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>20:27</var> GMT</small><br><strong>Monitoring</strong> - Our payment gateway provider is experiencing technical issues.<br /><br />They have identified an issue resulting in intermittent connectivity issues and degraded performance for merchants connecting to global endpoints starting at 20:15 CET.<br /><br />Their engineering team has been engaged and is actively trying to resolve the situation.</p>tag:statuspage.eposnowhq.com,2005:Incident/165095602023-03-15T11:33:41+00:002023-03-15T11:33:41+00:00Back Office Loading<p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>11:33</var> GMT</small><br><strong>Resolved</strong> - This incident has now been resolved.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>10:55</var> GMT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>10:08</var> GMT</small><br><strong>Investigating</strong> - We have currently identified an issue for a small subset of users where they may experience issues accessing some sections of the Back Office. We are investigating this issue and will update you accordingly.</p>tag:statuspage.eposnowhq.com,2005:Incident/164954132023-03-15T08:31:24+00:002023-03-15T08:31:24+00:00Epos Now 2.117 Software Upgrade<p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>08:31</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>07:30</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>15:11</var> GMT</small><br><strong>Scheduled</strong> - We are pleased to announce that we will be rolling out the 2.117 Software Update on Wednesday the 15th of March 2023 between 07:30 - 08:30 UTC/GMT. We are not anticipating any downtime while the update rolls out. Following the update the release notes can be found at https://www.eposnow.com/uk/release-notes/</p>tag:statuspage.eposnowhq.com,2005:Incident/163993192023-03-09T19:03:33+00:002023-03-09T19:03:33+00:00Partial Outage<p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>19:03</var> GMT</small><br><strong>Resolved</strong> - This incident is now resolved.</p><p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>12:53</var> GMT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>11:43</var> GMT</small><br><strong>Update</strong> - We would like to inform users that a Service Disruption mode has been implemented. In the event that a Cloud Sync attempt fails, users will be presented with the option to 'Skip' Cloud Sync and begin trading with limited functionality. We apologise for any inconvenience caused and assure our users that our team is working tirelessly to restore normal functionality. Kindly note that once the service is back up and running, a manual Cloud Sync will be required to restore the device to full service. We appreciate your patience and understanding during this time.</p><p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>09:41</var> GMT</small><br><strong>Identified</strong> - The issue has been identified and we are preparing a fix.</p><p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>09:27</var> GMT</small><br><strong>Investigating</strong> - We have identified an issue where some users may be experiencing issues connecting to our servers. We are investigating the potential cause of this and will update you shortly.</p>tag:statuspage.eposnowhq.com,2005:Incident/163332462023-03-03T16:45:39+00:002023-03-03T16:45:39+00:00Partial Outage<p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>16:45</var> GMT</small><br><strong>Resolved</strong> - This incident is now resolved.</p><p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>16:07</var> GMT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>14:45</var> GMT</small><br><strong>Investigating</strong> - We have identified an issue where some users may be experiencing issues connecting to our servers. We are investigating the potential cause of this and will update you shortly.</p>tag:statuspage.eposnowhq.com,2005:Incident/163252572023-03-02T21:42:57+00:002023-03-02T21:42:57+00:00Partial outage<p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>21:42</var> GMT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>17:41</var> GMT</small><br><strong>Monitoring</strong> - We have implemented a fix and will continue to monitor performance.</p><p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>16:29</var> GMT</small><br><strong>Identified</strong> - We have identified the issue and we are implementing a fix.</p><p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>16:07</var> GMT</small><br><strong>Investigating</strong> - We have identified an issue where some users may be experiencing issues connecting to our servers. We are investigating the potential cause of this and will update you shortly.</p>