All Systems Operational

Uptime over the past 90 days. View historical uptime.
EPOS NOW HQ BACK OFFICE Operational
90 days ago
99.99 % uptime
Today
EPOS NOW FRONT TILL Operational
90 days ago
99.97 % uptime
Today
SUPPORT CENTRE Operational
90 days ago
99.85 % uptime
Today
EPOS NOW PAYMENTS Operational
90 days ago
99.97 % uptime
Today
APP STORE ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 19, 2025

No incidents reported today.

Nov 18, 2025

No incidents reported.

Nov 17, 2025

No incidents reported.

Nov 16, 2025

No incidents reported.

Nov 15, 2025

No incidents reported.

Nov 14, 2025

No incidents reported.

Nov 13, 2025

No incidents reported.

Nov 12, 2025
Headline: Partial Outage - Front Till System
Resolved - This incident has now been resolved,

If you have any further issues please give us a call, thank you
Nov 12, 23:29 GMT
Monitoring - We have gone ahead and applied the fix on our end preventing access to the back office and causing issues on the front till

Please go ahead and restart your till app / refresh the web page, and it should resolve the issue.

If you come across any further issuesd please give us a call,
We are currently monitoring this issue.
Nov 12, 22:51 GMT
Identified - We have identified the isse and it appears to be affecting more customers preventing cloud sync from occuring, as well as preventing access to any new world pages
Nov 12, 22:41 GMT
Update - We are still investigating the root cause of this issue, please look towards further updates and give us a call if you run into any issues
Nov 12, 22:26 GMT
Update - We are currently experiencing issues affecting some front till systems. A subset of customers may encounter difficulties with accessing the table plan

Impact: Partial - Some till systems affected

We apologize for any inconvenience and appreciate your patience as we work to resolve this issue.
Nov 12, 22:07 GMT
Investigating - We are currently investigating an issue around windows tills becoming stuck upon initial load
Nov 12, 21:46 GMT
Nov 11, 2025

No incidents reported.

Nov 10, 2025

No incidents reported.

Nov 9, 2025

No incidents reported.

Nov 8, 2025
Some Customers are reporting they are unable to sync or view data in the Back Office
Resolved - This incident has been resolved. We apologise for any inconvenience this may have caused.
Nov 8, 04:30 GMT
Update - We have identified the issue and are working on a resolution.
Nov 8, 03:55 GMT
Investigating - We are currently investigating the issue.
Nov 8, 02:40 GMT
Nov 7, 2025

No incidents reported.

Nov 6, 2025

No incidents reported.

Nov 5, 2025
POS Till App Failure: Windows Device's
Resolved - This issue should now be resolved.
Please go ahead and restart youe till app if it is stuck on loading when being ran on a windows device

Give our support line a call if you expierience any further issues
Nov 5, 17:22 GMT
Update - We have completed rolling out an update to address the issue preventing a subset of users from accessing the windows pos app.
If you continue to be affected, please restart your till app, after which the till should load correctly. We are continuing to monitor the situation.
Nov 5, 17:22 GMT
Update - Our engineering team have identified the issue and have started a rollout to occur over the next 10 mins with the fix

Please go ahead and restart the till app and give us a call if this issue is still occuring.
Nov 5, 17:12 GMT
Monitoring - Our team Has identified the issue affecting windows devices running the front till app.
We have implemented a fix to address the root cause
But in order for it take affect customers must clear their app cache, if you are unsure how to do so,

Please call into our support line and one of our support reps will be able to perform the above.

Our team is working on a method to resolve the issue without manual action
Further updates to follow
Nov 5, 17:02 GMT
Investigating - We have found certain customers being unable to access the front till app via their windows device.
For now, please use alternative devices such as android devices to access the front till app
Our team is currently investigating the issue, further updates will follow
Nov 5, 16:44 GMT
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