This incident has been resolved. A further status update will follow.
May 19, 09:06 BST
We are continuing to monitor the results of the fix we implemented.
For those affected by this issue, our live chat service is available and service representatives are available to help you. Utilising live chat will lead to a much quicker resolution time than contacting us by any other means.
May 5, 11:40 BST
A fix has been implemented and we are monitoring the system's health.
May 4, 15:53 BST
We have highlighted an issue with syncing which in some instances will cause slow loading times and errors in the back office.
May 3, 09:41 BST
We have resolved the issue for all but a subset of IOS users.
We continue to work on a resolution.
Apr 27, 19:59 BST
A fix has been implemented and we are monitoring the results.
Apr 27, 13:32 BST
We are continuing to investigate this issue.
Apr 27, 11:49 BST
We are currently investigating an issue with Cloud Sync
Apr 27, 10:37 BST