Resolved -
All services are now operational, we will continue to monitor for any changes.
For more support please visit support.eposnow.com/s/livechat
Nov 23, 16:42 GMT
Monitoring -
Our team have applied a fix, restoring performance to Epos Now Front Till. You may experience slower than usual Cloud Sync while our Database stabilizes again.
Back Office reporting is temporary disabled.
For further information or support, please visit: support.eposnow.com/s/livechat
Nov 23, 14:31 GMT
Identified -
We continue to see degraded performance and partial outage across some users.
Our team is once again working on resolving the issue along with our database partner as soon as possible.
For more support please visit support.eposnow.com/s/livechat
Nov 23, 13:27 GMT
Update -
We are continuing to monitor for any further issues.
Nov 23, 12:10 GMT
Monitoring -
Our team & Database partner have successfully resolved the issue impacting this incident.
We will continue to closely monitor the situation and will update accordingly if anything changes.
For further information or support, please visit: support.eposnow.com/s/livechat
Nov 23, 12:08 GMT
Identified -
Currently we are seeing errors for 20-30% of our users. We are waiting on our Database partner to resolve the issues with the database.
As soon as ETA's are available we will update here.
Please do not attempt factory resets on the till devices as some information may be lost until the till has performed a successful Cloud Sync.
For more support please visit support.eposnow.com/s/livechat
Nov 23, 10:47 GMT
Investigating -
We are aware of an issue affecting one of our databases which is causing errors when loading the till front. Our engineering team are currently working with our database partners on identifying a fix.
Nov 23, 08:01 GMT