All Systems Operational
Uptime over the past 90 days. View historical uptime.
EPOS NOW HQ BACK OFFICE Operational
90 days ago
99.95 % uptime
Today
EPOS NOW FRONT TILL Operational
90 days ago
99.84 % uptime
Today
SUPPORT CENTRE Operational
EPOS NOW PAYMENTS Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Dec 2, 2023

No incidents reported today.

Dec 1, 2023

No incidents reported.

Nov 30, 2023
Cloud Sync
Resolved - All systems are back to normal and operational.
Nov 30, 14:04 GMT
Monitoring - Our engineering team has deployed a fix and will continue to monitor performance going forwards.
Nov 30, 13:43 GMT
Identified - We are currently experiencing an issue affecting our Cloud Sync functionality. Our engineering team is aware of this and they are working on resolving it as soon as possible. We apologise for any inconvenience caused at this time.
Nov 30, 13:28 GMT
Nov 29, 2023

No incidents reported.

Nov 28, 2023

No incidents reported.

Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023
Runtime Error
Resolved - Our team has successfully resolved the issue and all services are operational.


For additional support please visit support.eposnow.com/s/livechat
Nov 24, 17:11 GMT
Monitoring - A fix has been implemented and our team is now monitoring the impacted database instance.

Some degraded performance may be experienced over the next hour.

For additional support please visit support.eposnow.com/s/livechat
Nov 24, 16:33 GMT
Investigating - We are currently investigating a Runtime Error impacting a small % of our customers.

Our team is working alongside our database partner to resolve the issue and minimise impact.
Further information will be shared once the root cause has been identified.

For additional support please visit support.eposnow.com/s/livechat
Nov 24, 16:29 GMT
Nov 23, 2023
Till App Loading Error
Resolved - All services are now operational, we will continue to monitor for any changes.

For more support please visit support.eposnow.com/s/livechat
Nov 23, 16:42 GMT
Monitoring - Our team have applied a fix, restoring performance to Epos Now Front Till. You may experience slower than usual Cloud Sync while our Database stabilizes again.

Back Office reporting is temporary disabled.

For further information or support, please visit: support.eposnow.com/s/livechat
Nov 23, 14:31 GMT
Identified - We continue to see degraded performance and partial outage across some users.

Our team is once again working on resolving the issue along with our database partner as soon as possible.

For more support please visit support.eposnow.com/s/livechat
Nov 23, 13:27 GMT
Update - We are continuing to monitor for any further issues.
Nov 23, 12:10 GMT
Monitoring - Our team & Database partner have successfully resolved the issue impacting this incident.

We will continue to closely monitor the situation and will update accordingly if anything changes.

For further information or support, please visit: support.eposnow.com/s/livechat
Nov 23, 12:08 GMT
Identified - Currently we are seeing errors for 20-30% of our users. We are waiting on our Database partner to resolve the issues with the database.

As soon as ETA's are available we will update here.

Please do not attempt factory resets on the till devices as some information may be lost until the till has performed a successful Cloud Sync.

For more support please visit support.eposnow.com/s/livechat
Nov 23, 10:47 GMT
Investigating - We are aware of an issue affecting one of our databases which is causing errors when loading the till front. Our engineering team are currently working with our database partners on identifying a fix.
Nov 23, 08:01 GMT
Nov 22, 2023

No incidents reported.

Nov 21, 2023

No incidents reported.

Nov 20, 2023

No incidents reported.

Nov 19, 2023

No incidents reported.

Nov 18, 2023

No incidents reported.

← Incident History Powered by Atlassian Statuspage