All Systems Operational
Uptime over the past 90 days. View historical uptime.
EPOS NOW HQ Operational
90 days ago
98.5 % uptime
Today
Support Centre Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
May 20, 2022

No incidents reported today.

May 19, 2022
Cloud Sync
Resolved - This incident has been resolved. A further status update will follow.
May 19, 09:06 BST
Update - We are continuing to monitor the results of the fix we implemented.

For those affected by this issue, our live chat service is available and service representatives are available to help you. Utilising live chat will lead to a much quicker resolution time than contacting us by any other means.
May 5, 11:40 BST
Update - A fix has been implemented and we are monitoring the system's health.
May 4, 15:53 BST
Update - We have highlighted an issue with syncing which in some instances will cause slow loading times and errors in the back office.
May 3, 09:41 BST
Update - We have resolved the issue for all but a subset of IOS users.

We continue to work on a resolution.
Apr 27, 19:59 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 27, 13:32 BST
Update - We are continuing to investigate this issue.
Apr 27, 11:49 BST
Investigating - We are currently investigating an issue with Cloud Sync
Apr 27, 10:37 BST
Windows Application Access
Resolved - This incident has been resolved. A further status update will follow.
May 19, 09:05 BST
Update - If you are experiencing an issue where your windows till is stuck on "loading", please download and install our most recent POS app from: https://tinyurl.com/posinstall3412
May 6, 19:32 BST
Investigating - We are currently aware of an issue relating to accessing the POS app for some Windows customers and are investigating.
May 6, 11:19 BST
May 18, 2022

No incidents reported.

May 17, 2022

No incidents reported.

May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022

No incidents reported.

May 11, 2022

No incidents reported.

May 10, 2022

No incidents reported.

May 9, 2022

No incidents reported.

May 8, 2022

No incidents reported.

May 7, 2022

No incidents reported.

May 6, 2022
Reporting Outage
Resolved - This incident has been resolved.
May 6, 16:11 BST
Monitoring - A fix has been implemented and we are monitoring the system's health.
May 4, 15:53 BST
Investigating - We are currently aware of an issue with accessing reports for all users. We have identified the issue and are working to implement a fix.
May 3, 09:59 BST
Recent Incident Statement
Resolved - On Sunday, the 1st of May, the 'read' replica of our central database became corrupted. We couldn't recreate the replica database, where we run the back office reports, due to long-running activities that ensured the main database was in good shape, plus additional backups required to reestablish the replica.

Unfortunately, the new replica didn't work as we expected. Consequently, the decision was made to temporarily disable reports in the back office to guarantee the continuity of Till transactions operation.

Over the last few days, we have implemented several performance optimisations in the main database and enabled reports in that database. We also ensured all our backups are correct as expected. We are currently working towards reestablishing the read replica, so we can keep reports and operations running on different databases again.
May 6, 16:10 BST
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