Epos Now Payments - Major Outage

Incident Report for Epos Now

Resolved

The issue is now resolved and all services are fully operational.
Posted Apr 21, 2025 - 19:42 BST

Monitoring

A fix has been implemented and we are monitoring the result. Some customers may experience slower than usual authorisation with Epos Now Payments.
Posted Apr 21, 2025 - 18:44 BST

Identified

Our payment facilitator has identified the issue and is working to apply a fix alongside our engineering team.
Posted Apr 21, 2025 - 18:29 BST

Investigating

We have identified an issue impacting the performance of one or more of our services with Epos Now Payments.

Our engineering team is currently engaged in investigating the full extent of the issue and is actively working on resolving it urgently.
Posted Apr 21, 2025 - 18:24 BST
This incident affected: EPOS NOW PAYMENTS.
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