Support Line Interuptions

Incident Report for Epos Now

Resolved

Our communications partner has confirmed that this issue has now been resolved

Customers should now be able to contact the support line

Please contact us if you face any further issues
Posted Oct 16, 2025 - 04:38 BST

Update

- We are currently facing performance degradation causing calls to drop from our supprot line
- Our communications partner has made some changes and some calls should be able to come through now via our contact line

- Further updates to come but some calls may still drop, if so, please use our live chat functionality via our supprot center
- support.eposnow.com/s/live-chat
Posted Oct 15, 2025 - 20:16 BST

Update

- We are facing degraded performance of our support line, we are working with our communications partner to resolve this outage
- Again, for any merchants needing suppot please use our live chat function via the support center, via:
support.eposnow.com/s/live-chat
Posted Oct 15, 2025 - 18:48 BST

Update

- We are currently expirencing degraded performance on our Support Line
- Our team have identified this as an issue caused by an outage with our communications partner
- This issue may cause an attempt to call our support line to disconnect


- For now, please use our Live chat functionality in order to receivie support with any issues you encounter via:
- support.eposnow.com/s/live-chat
Posted Oct 15, 2025 - 17:59 BST

Update

We are continuing to work on a fix for this issue.
Posted Oct 15, 2025 - 17:54 BST

Identified

- We are currently expirencing degraded performance on our Support Line
- Our team have identified this as an issue caused by an outage with our communications partner
- This issue may cause an attempt to call our support line to disconnect


- For now, please use our Live chat functionality in order to receivie support with any issues you encounter
Posted Oct 15, 2025 - 17:54 BST
This incident affected: SUPPORT CENTRE.