Welcome to Epos Now Status Page
Our platform is continuously monitored for outages, slowdowns, or other issues. Should there be any interruptions in service or a software release, we'll provide status updates here. Subscribe via SMS or Email and never miss an update again.
Till App Loading Error
Incident
Report for Epos Now
Resolved
All services are now operational, we will continue to monitor for any changes.
For more support please visit support.eposnow.com/s/livechat
For more support please visit support.eposnow.com/s/livechat
Monitoring
Our team have applied a fix, restoring performance to Epos Now Front Till. You may experience slower than usual Cloud Sync while our Database stabilizes again.
Back Office reporting is temporary disabled.
For further information or support, please visit: support.eposnow.com/s/livechat
Back Office reporting is temporary disabled.
For further information or support, please visit: support.eposnow.com/s/livechat
Identified
We continue to see degraded performance and partial outage across some users.
Our team is once again working on resolving the issue along with our database partner as soon as possible.
For more support please visit support.eposnow.com/s/livechat
Our team is once again working on resolving the issue along with our database partner as soon as possible.
For more support please visit support.eposnow.com/s/livechat
Update
We are continuing to monitor for any further issues.
Monitoring
Our team & Database partner have successfully resolved the issue impacting this incident.
We will continue to closely monitor the situation and will update accordingly if anything changes.
For further information or support, please visit: support.eposnow.com/s/livechat
We will continue to closely monitor the situation and will update accordingly if anything changes.
For further information or support, please visit: support.eposnow.com/s/livechat
Identified
Currently we are seeing errors for 20-30% of our users. We are waiting on our Database partner to resolve the issues with the database.
As soon as ETA's are available we will update here.
Please do not attempt factory resets on the till devices as some information may be lost until the till has performed a successful Cloud Sync.
For more support please visit support.eposnow.com/s/livechat
As soon as ETA's are available we will update here.
Please do not attempt factory resets on the till devices as some information may be lost until the till has performed a successful Cloud Sync.
For more support please visit support.eposnow.com/s/livechat
Investigating
We are aware of an issue affecting one of our databases which is causing errors when loading the till front. Our engineering team are currently working with our database partners on identifying a fix.
This incident affected: EPOS NOW HQ BACK OFFICE and EPOS NOW FRONT TILL.