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Epos Now Payments - Investigating Payment Processing Errors
Incident
Report for Epos Now
Resolved
This incident has been resolved.
Monitoring
A fix has been deployed and we have seen an improvement across all metrics, Our team will continue to monitor.
Update
Our teams continue to actively investigate the underlying cause of the issue. Elevated latency across SSO, Back Office, and Payments systems remains under close monitoring.
We appreciate your patience and will provide the next update as soon as more information is available.
We appreciate your patience and will provide the next update as soon as more information is available.
Update
We are continuing to investigate the root cause of the ongoing issue. We have observed notable spikes in latency across key systems, including SSO, Back Office, and Payments.
Investigating
We are currently investigating an issue affecting Epos Now Payments devices, which are experiencing errors when processing integrated payments.
Our engineering team is actively working to resolve the issue as quickly as possible. In the meantime, we recommend using the Standalone Mode as a fallback to ensure continued payment acceptance.
We apologise for the inconvenience and will provide updates as soon as more information becomes available.
Our engineering team is actively working to resolve the issue as quickly as possible. In the meantime, we recommend using the Standalone Mode as a fallback to ensure continued payment acceptance.
We apologise for the inconvenience and will provide updates as soon as more information becomes available.
This incident affected: EPOS NOW HQ BACK OFFICE, EPOS NOW FRONT TILL, and EPOS NOW PAYMENTS.