Partial outage on POS system

Incident Report for Epos Now

Resolved

This incident has been resolved.
Posted Dec 11, 2025 - 22:52 GMT

Update

We are continuing to monitor for any further issues.
Posted Dec 11, 2025 - 22:52 GMT

Monitoring

The issue is resolved and we are monitoring
Posted Dec 11, 2025 - 21:12 GMT

Update

We are still working to identify the issue impacting a sub set of customers. We are working to identify the issue and deploy a solution as soon as possible. Customers are advised to utilise Standalone mode where possible.
Posted Dec 11, 2025 - 20:27 GMT

Update

Our development team is investigating the cause and will provide updates as soon as possible.
Posted Dec 11, 2025 - 20:07 GMT

Investigating

We’re currently experiencing a service outage affecting our POS system. Our team is actively investigating the issue and working to restore service as quickly as possible.

At this time, some users may experience disruptions in processing transactions or accessing POS-related features.
We’ll continue to provide updates here as we make progress. Thank you for your patience and understanding.
Posted Dec 11, 2025 - 19:45 GMT
This incident affected: EPOS NOW FRONT TILL.